Installed Base & Lifecycle Management

Expo systems are well known for reliability and generally give long, trouble-free service. With close to 9,000 motor systems, more than 16,000 small purge systems and 2,500 enclosure systems in the field, Expo works with its customers and channel partners to manage this significant and growing installed base.

Every system that we sell has a unique serial number so that we can identify the exact product and configuration that was originally supplied, and track any changes, wherever in the world it may be installed.

Furthermore, as we operate in a safety-critical industry, we maintain extensive records of each product supplied for every project. That means repeat orders for system expansions and upgrades are easily managed.

Our lifecycle management services include:

Installation and commissioning support

Our engineers can carry out a site survey at the start of a project and, subsequently, support your installation and commissioning teams with best practice advice.

Routine maintenance

Including statutory inspections required under hazardous area certification schemes, our engineers can work with your maintenance teams during routine plant shut-downs to inspect or service Expo systems.

Spare part supply

Some components can be more easily replaced in the field than others. Contact Expo, or your local channel partner, to discuss.

Remote support

If problems occur during the product lifetime – as a first line of response, our application engineers and service technicians can diagnose many system issues remotely, avoiding the need for engineer call-out and lengthy downtime.

In-field or factory repair, directly by Expo or via an accredited service partner

If a problem requires the intervention of a trained technician, Expo or a local channel partner can mobilise an engineer. Some cases may require that the system be returned to the factory for full re-build.  

System upgrades and retrofits

The end-use requirements of an installed system might change over its lifetime, so Expo can advise on modifications. Some changes may require re-certification.

Legacy and obsolete system management

While Expo’s product lifecycles are typically long, products are replaced from time to time as technology develops and certification requirements change. In some cases, we may still be able to supply legacy systems where the end-user’s certificate permits. In other cases, systems can no longer be supported at all and become obsolete. Expo can advise on suitable replacement systems.